Services are being restored at County Hall in Norwich after the disruption following a suspected power surge yesterday.
Power supplies and telephone services have been reconnected. Engineers will continue working to restore the full range of IT systems – including Norfolk County Council’s public website – over the weekend.
The Council apologises for the inconvenience caused by the disruption to normal services. We continue to ask people only to contact Norfolk County Council in an emergency while the work to restore services continues.

Yesterday County Hall issued the following statement:

Engineers and staff will be working throughout the weekend to ensure that telephone, email and internet systems at County Hall will be fully operational as soon as possible.

The public are urged not to contact the County Council unless it is an emergency.

– The usual emergency telephone numbers will be in effect as normal throughout the weekend


– Registrar services and museums continue to operate as normal

Wendy Thomson, Managing Director, said:


“The incident occurred due to a suspected power surge which caused a small electrical fire and brought down several operational systems. We temporarily evacuated County Hall as a precaution, while Norfolk Fire and Rescue Service made sure the building was safe.

“Our robust business continuity plans were implemented immediately and we have been able to maintain vital services throughout the day. I’d like to thank staff for working hard to minimise disruption to the public and a special thanks to those who are giving up their Bank Holiday weekends to ensure we’re fully operational as soon as possible.

“I’d like to apologise to anyone who experiences disruption as a result of this incident and thank residents for bearing with us while we make the necessary repairs.”