Statement from Stephen Crocker, Norwich Theatre Royal chief executive

This week, we are focused on making sure the performances of Matthew Bourne’s Cinderella run as planned for those who want to see them and can get to the theatre safely, ensuring they get the chance to enjoy this magical production.

We do understand the frustration of those people who will not be able to make it because of the weather conditions and we have tried to give as much information as we can when we have it.

Our terms and conditions of purchase do state that, except in the event of a show being cancelled, no refund or part-refund is available after a ticket is purchased. No refunds will be given for Cinderella as the performances have gone ahead.

However, given the exceptional circumstances this week, we are in the process of agreeing a gesture of goodwill to customers who were unable to make the performances and, as we have said already, we will be in touch with them all next week with the details.

Meanwhile the Norwich Theatre Royal team is working very hard on delivering the remaining performances of Cinderella for the many people who can attend. We thank everyone for their patience during this challenging period of bad weather.

The 7.30pm performance of Matthew Bourne’s Cinderella will be going ahead today as planned. We will get in touch with anyone who cannot attend next week. There is no need to contact us.

Stage Two is also open as normal today with all activities happening as planned and this evening’s performance of [Blank] featuring the Norwich Theatre Royal Youth Company will be going ahead at 7.30pm.

Norwich Playhouse is open as usual and the show entitled Lefty Scum: Josie Long, Grace Petrie and Jonny And The Baptists will be starting from 7.30pm. Again, we will get in touch with any audience-members who can’t attend next week. There is no need for people to contact the Playhouse directly.

Meanwhile, read the Norwich Eye review of the excellent Cinderella: